Your battery from €5,900 — Designed & made in Belgium — Remotely unlockable energy — Lifetime warranty.
Fom €5,900 — Designed in Belgium — Lifetime.
Your contact information is used for all communication with LoopXCell.
This includes:
You can update:
How to update:
Incorrect or outdated information can delay support and prevent critical notifications from reaching you.
The warranty start date determines when your coverage officially begins.
The system automatically selects the earliest of the following:
Important rules:
Example: If your battery was shipped on March 1st but registered on April 15th, the warranty may still start on March 1st.
To receive fast and accurate technical assistance, complete information is required.
Mandatory information:
Strongly recommended:
Providing full information reduces delays and avoids multiple back-and-forth exchanges.
LoopXCell complies fully with European GDPR regulations.
Your data is:
You have the right to:
Requests can be made via: support@loopxcell.energy
Your personal data is never sold or shared with third parties for commercial use.
Proof of purchase is required to validate ownership and activate warranty rights.
Accepted documents:
How to submit proof:
Without valid proof of purchase:
Always keep a digital copy of your invoice for future reference.
All invoices generated by LoopXCell are available in your customer account.
How to download your invoice:
You will find invoices for:
If an invoice is missing, contact billing@loopxcell.energy with your order number.
You can update your billing information directly from your account, but only for future invoices.
You can modify:
How to update:
Important: Invoices already issued cannot be modified for legal and accounting reasons.
LoopXCell currently supports the following payment methods:
The chosen payment method is confirmed during checkout and appears on your invoice.
If payment is handled by a reseller, LoopXCell may not have direct access to payment processing details.
Each capacity unlock request generates a separate invoice.
You are billed only for:
Billing process:
This ensures full transparency and pay-as-you-grow usage.
If you notice an error on an invoice, you can request a correction.
Send an email to billing@loopxcell.energy including:
Processing time: 5 to 10 working days depending on complexity.
Refunds are only processed after validation by the finance department.
If your payment failed:
If your payment was duplicated:
Always include the transaction reference ID when reporting payment issues.
Pre-orders follow a structured billing model:
Important rules:
You will receive a notification when the balance becomes payable.
You can follow the status of your order in real time through your customer account.
How to track:
You will see:
If tracking information does not appear, it may mean the order has not yet been dispatched.
Estimated delivery times vary based on destination and product type.
Typical timelines:
Important notes:
You can request modifications only before the order enters production or shipping stage.
Possible modifications:
How to request: Send an email to sales@loopxcell.energy with:
Modifications are not guaranteed once production has started.
Order cancellation is possible under specific conditions.
Rules:
To cancel: Contact sales@loopxcell.energy with your order number and reason for cancellation.
Pre-orders allow you to reserve upcoming models or next-generation systems.
Key points:
Once production is approved, deposit becomes non-refundable.
If a product is temporarily out of stock:
You can choose to:
If your order arrives damaged:
Immediate steps:
Report via: Support portal → Shipping Damage or email support@loopxcell.energy
Late reporting may invalidate damage claims.
You can change your delivery address only before dispatch.
How to update:
Once dispatched, address changes are no longer possible.
For international deliveries:
Ensure correct address and business details to avoid clearance delays.
Each order includes detailed packaging information.
You can find:
Location: Product Datasheet → Packaging Specifications
This information is useful for installers and logistics planning.
Every LoopXCell battery includes a standard manufacturer warranty.
This warranty covers:
It does NOT cover:
The exact duration is defined in your purchase contract.
Extended warranty allows you to increase your protection period beyond the standard offer.
Key points:
Extended warranty is recommended for long-term mission-critical installations.
An annual health check verifies the condition and performance of your battery.
This includes:
This can be:
Regular health checks help prolong lifespan and prevent unexpected failures.
LoopXCell uses immersion cooling fluid to regulate battery temperature.
Fluid service includes:
Recommended frequency: Every 3 to 5 years, depending on operating conditions.
Neglecting fluid service can reduce thermal efficiency and lifespan.
If a component is found defective under warranty:
LoopXCell will:
The final decision depends on diagnostics and availability.
Replacement parts are covered only if failure is confirmed as manufacturing-related.
Priority support offers faster intervention and response times.
Includes:
Available exclusively in the Benelux region for subscribed clients.
Warranty will be void or limited in cases such as:
Always follow LoopXCell installation and operation guidelines.
Using non-compatible equipment can cause system instability.
Consequences:
Approved equipment list is available in the Compatibility section.
LoopXCell systems monitor abnormal usage patterns.
Examples include:
Detected misuse may:
To request inspection:
Inspection will be scheduled after preliminary validation by technical team.
Before installation, the environment must meet minimum technical requirements.
Required conditions:
Avoid installation:
Improper environment may reduce performance or void warranty.
LoopXCell batteries are primarily designed for indoor installation.
Outdoor installation is possible if:
Always ensure water cannot accumulate around the battery.
Two installation modes are supported:
Wall mounting:
Floor mounting:
Always respect load specifications and anchoring instructions.
Electrical installation must comply with local regulations and safety standards.
General principles:
Installation must be performed by a qualified professional.
LoopXCell systems are compatible with Victron inverter platforms.
Connection steps:
Incorrect wiring may cause serious system damage.
When using Victron MPPT RS-Series:
MPPT configuration must follow LoopXCell battery specifications.
In some regions, grid installations operate without neutral.
Special configuration is required including:
Incorrect implementation may result in non-functional system.
A virtual neutral is required when operating on networks without real neutral.
This is achieved by:
Only qualified installers should perform this setup.
CAN-Bus allows communication between battery and inverter.
Ensure:
Faulty CAN communication may block charging or discharging.
DVCC (Distributed Voltage and Current Control) must be enabled in Victron system.
Recommended configuration:
This ensures safe and coordinated control of charging.
First startup procedure:
Never force unlock before system stability is confirmed.
State of Charge calibration ensures accurate capacity readings.
Procedure involves:
Calibration is recommended after first installation and major maintenance.
Multiple packs can be installed in parallel for increased capacity.
Requirements:
Maximum supported: 8 packs per system.
Correct protection is mandatory for system safety.
Must include:
Incorrect protection risks fire or system failure.
Proper grounding prevents electrical hazards.
Ensure:
Never operate system without grounding.
Proper grounding prevents electrical hazards.
Ensure:
Never operate system without grounding.
Installation must be performed by trained professionals.
Installers must:
Non-compliant installations may void warranty.
LoopXCell batteries are based on LiFePO₄ (LFP) cell architecture using 17S or 18S configurations depending on model.
Typical characteristics:
Configuration is defined at factory level and must not be altered by users.
LoopXCell integrates large-format cells designed to handle very high current loads.
Benefits:
This technology allows compact design with higher efficiency and reduced component stress.
To protect battery lifespan, strict limits are defined.
Typical safe operating ranges:
Exceeding limits may:
LoopXCell batteries communicate with inverters using CAN-Bus protocol.
Functions include:
Proper protocol configuration is required for stable operation.
RJ45 communication allows closed-loop control between battery and inverter.
Correct wiring ensures:
Incorrect pinout may lead to communication failure or system lock.
For optimal performance with Victron systems:
Recommended:
Improper ESS configuration may reduce performance or stability.
LoopXCell uses immersion cooling to stabilise temperature.
Advantages:
Thermal behaviour remains stable even under extreme demand.
LoopXCell systems are compatible with selected hardware only.
Supported:
Unsupported devices may cause instability or void warranty.
Firmware updates improve performance and fix potential issues.
Update methods:
Always perform updates when system is stable and not under load.
LoopXCell integrates multiple sensors for safety:
Thresholds are factory-calibrated and must not be altered manually.
When multiple packs are connected:
Incorrect parallel logic may lead to uneven ageing.
All LoopXCell products comply with:
Compliance ensures safety and legal operation.
PV input limitations depend on model and MPPT configuration.
Always respect:
Exceeding PV limits can damage the system or reduce lifespan.
Each model includes detailed mechanical specifications.
Information available:
Refer to the product datasheet for precise values.
If the battery does not charge, several causes may be involved.
Check the following:
Common causes:
Recommended action: Restart system and verify charging parameters in Victron interface.
If the battery does not supply power:
Check:
Possible reasons:
If unresolved, provide diagnostics to technical support.
Symptoms:
Likely causes:
Solution:
Symptoms:
Check:
Incorrect CAN setup will block charge and discharge operations.
Possible causes:
Verify:
DVCC may block charge when safety thresholds are reached.
Check:
Adjust settings only if recommended by LoopXCell.
If imbalance is detected:
Causes:
Solution:
Occurs when sensor reading is invalid or disconnected.
Actions:
Persistent errors require inspection.
Check:
Ensure PV voltage is within accepted range.
Possible reasons:
Recommended:
Symptoms:
Check:
Improper synchronisation leads to premature ageing.
Causes:
Action:
Symptoms:
Check configuration and ensure virtual neutral is properly defined. Only certified installers should modify this setup.
Occurs when power flow limits are exceeded.
Check:
Adjust settings carefully to avoid penalties or shutdown.
Incorrect firmware can cause instability.
Solution:
Reserved for critical situations only.
Procedure must be performed by authorised personnel or under guidance of LoopXCell support.
Always include:
Complete data ensures faster diagnostics and resolution.
Information, guides, and resources to help you connect.
Sign in for enhanced support.
LoopXCell is a modular battery system designed to optimize energy management for both solar and grid energy.
Immersion cooling ensures optimal thermal regulation, extends component lifespan, and guarantees fire-free operation for life.
Yes, you can use the LoopXapp to track your energy consumption and receive optimization tips even without a LoopXCell battery. A "LoopXbox" can also be added to manage energy and battery systems effectively.
You can incrementally activate additional capacity as your energy needs grow, directly via the app.
Unused capacity is strategically employed by Amoovo for energy trading or reserved for emergencies. You can unlock it anytime through the app.
The Amooflex Lifetime Program guarantees performance and durability for life.
Minimal upkeep is needed. Monitoring is automated via the app, and components are designed for durability.
Cells are reconditioned for secondary use or recycled to minimize ecological impact.
It analyzes energy consumption and production patterns, maximizing self-consumption and reducing reliance on the grid.
Subscriptions are optional, primarily for advanced services like energy trading or enhanced monitoring.
Yes, additional capacity can be unlocked or modules added to match your growing energy needs.
Yes, it seamlessly switches to backup mode, providing power for critical appliances. Solar panels can continue charging the battery during outages.
Supports energy trading or critical loads.
It operates efficiently from -80°C to +80°C, thanks to immersion cooling and robust insulation.
Visit our online store, LOOPSTORE, for all products and services.
Contact our support team or a certified installer for assistance. Monitoring ensures issues are detected early.
For further questions or assistance, our team is here to help. Contact us anytime and experience the unmatched capabilities of LoopXCell.